Refund & Returns Policy
Your satisfaction is our priority. Easy returns, hassle-free exchanges.
Return Window
30-Day Return Policy
You have 30 calendar days from the date of delivery to return your Goldstar Shoes purchase. Returns initiated after this period cannot be processed.
The return window begins from the date your package is delivered to your address. We recommend trying on your shoes immediately upon arrival to ensure they meet your expectations.
Return Conditions
To be eligible for a return, your Golden Goose sneakers must meet the following conditions:
- Unworn Condition: Shoes must show no signs of wear, including on soles
- Original Packaging: All original boxes, dust bags, and tags included
- Clean Condition: Shoes must be free from dirt, scuffs, or damage
- Complete Set: Both shoes must be returned together
- Original Receipt: Proof of purchase required
Important: Shoes that have been worn outdoors or show signs of use cannot be returned for hygienic and resale reasons.
How to Return
Contact Us
Email [email protected] with your order number and reason for return
Receive Authorization
We'll provide a Return Authorization Number and prepaid shipping label
Package Securely
Place shoes in original box with all accessories and include return form
Ship Back
Attach prepaid label and drop off at any authorized shipping location
Refund Processing
Once we receive and inspect your returned shoes, we'll process your refund according to the following timeline:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | Refunded to original payment method |
| PayPal | 2-3 business days | Instant notification sent |
| Bank Transfer | 5-7 business days | Additional verification may be required |
Exchanges
We're happy to exchange your Goldstar Shoes for a different size or color, subject to availability.
Exchange Process:
- Follow the same return process outlined above
- Specify desired size/color in your return request
- We'll confirm availability before processing
- New shoes ship once we receive your return
Free Size Exchanges
First size exchange is free within 30 days. We'll cover both return and new shipping costs for size-related exchanges.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Shoes worn outdoors or showing signs of wear
- Custom or personalized orders
- Sale items marked "Final Sale"
- Items returned after 30-day window
- Shoes without original packaging or tags
- Damaged items not reported within 48 hours of delivery
Defective Items
If you receive defective or damaged Golden Goose sneakers:
- Contact us within 48 hours of delivery
- Provide photos of the defect or damage
- We'll arrange immediate replacement or full refund
- Free return shipping and expedited replacement
Manufacturing Defects: Covered under our quality guarantee. Normal wear and Golden Goose's intentional distressing are not considered defects.
Return Support
Need Help with Your Return?
Our customer service team is here to assist you
Email: [email protected]
Store Hours: Monday-Friday 9:00 AM - 8:00 PM EST
Weekend: Saturday-Sunday 10:00 AM - 6:00 PM EST
Important Notes
- Return Shipping: Free for defective items, $10 for other returns
- International Returns: Customer responsible for return shipping costs
- Restocking Fee: None for items in original condition
- Multiple Items: Each item evaluated separately for return eligibility
- Gift Returns: Store credit issued if no receipt provided
Our Promise
We stand behind every pair of Golden Goose sneakers we sell. If you're not completely satisfied with your Goldstar Shoes purchase, we'll work with you to make it right.